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All online sales are final. We do not offer refunds or exchanges.
Refused Package / Undelivered as Addressed / Package Returned To Sender
If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping. The reason why is because we cannot use the same shipping label twice and because there is a cost associated with shipping.
If you are unwilling or unable to pay for shipping then your package will be treated as a regular return. A 30% restocking fee will be applied to your refund. 30% is calculate by the total amount of the order. Shipping cost are not refundable.
Ineligible Items for return
Clearance items, Special Sale Items, Promotional Items, Special Order Items.
ALL Fashion Jewelry and Cosmetics are Final Sale.
Any product that is opened, used, tried on, altered, and damaged by customers, or during transit, during shipping, missing pieces, and missing packaging materials.
Roshawn Yvette D.
I love the hair that you all Have!! It’s a very good quality of hair it’s last long and does not kink up!!!! This has been my hair store for three years or better now!!