We are open for business Monday - Friday from 10:00AM - 7:00PM Mountain Standard Time. All orders placed before 12:00 Noon MST will start processing the same day. Orders placed after 12:00 Noon or on weekends and holidays will process the following business day.
Order Processing does not mean your order will ship the same day. Order Processing means we will begin working on your order. In most cases we do ship orders the same day. If we cannot ship your order the same day we will ship your order the following business day.
You can choose from a variety of domestic US shipping options for your order. Standard Shipping, 3-Day Shipping, 2-Day Shipping and Overnight Shipping are a few of the options available.
Shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to state tax. For international customers, the shipping price only includes the shipping and handling of your package. Any custom fees or duties and tides due by your country has to be paid directly to the carrier of your country.
Order Processing and Deadline
Order processing times are counted in business days (Monday through Friday, excluding national holidays) and may take 1 to 4 business days with a maximum of 7 business days, depending on immediate item availability. All orders received before 12:00 MST, Monday through Friday, will begin to process the same day. Orders received after the cutoff time will begin to process the next business day. Please allow us a maximum of 7 days to process your order.
Shipping Time-Frames and Shipping Confirmation Emails
You will receive a shipping confirmation email with your tracking number, when we have finished processing your order. This is when the order shipment time-frame you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
Orders Shipped with UPS Ground or Flat Rate Shipping can average 2-7 business days for arrival, within the 48 Continental US States.
Orders shipped with any of the UPS Express shipping options (Next Day Air, 2nd Day Air, 3-Day Select), will take the selected number of days for arrival.
Orders shipped via standard shipping will be shipped via UPS. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery.
Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8PM on the estimated date of delivery. Please note that UPS does not deliver to P.O. Boxes. UPS will only accept shipments to a valid street address. All orders that are scheduled to be delivered to a P.O. Box will be cancelled.
Free shipping is limited to UPS ground shipping only. Free shipping offer is not valid for International orders, APO/FPO/DPO, PO BOX, HI, AK, PR, & US VI. Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping. Free shipping does not apply to gift certificates, bulk orders, or for orders weighing over 20 pounds.
Expedited orders shipped via UPS (overnight, 2-day, and 3-day) are delivered Monday to Friday only. Orders shipped via UPS (standard) are delivered Monday to Saturday. Delivery is not available on Sundays.
Risk of Loss
All items purchased from us is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon delivery of your order to the carrier. Lost packages must be reported within 14 days from delivery date. If your order is shipped via UPS, you must contact UPS to open a case so the carrier can investigate the loss. After a resolution has been reached by USP, we can begin the lost package claim. It may take 1 to 8 business days to process the Lost Package Claims.
International customers have 14 days to report from shipping date that their tracking details have not updated. International customers must report any lost packages within 20 days from delivery date. Please note that we are not responsible for any international package that is shipped to the Shipping Companies. Customers must claim their lost package through that particular carrier.
DOT Restrictions on Air Shipping
We are unable to ship DOT-restricted (hazmat) items to Alaska, Hawaii, APO/FPO military addresses, and US Territories. Most of our packages are delivered by a combination of air and ground transport. But the US Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap. Restricted items include:
• Aerosol-type products or medications in pressurized spray cans, such as: hairspray, shaving cream, and inhalers.
• Products that contain flammable volatile or corrosive chemicals, such as: fragrances, nail polish, bunion treatments, and nail polish remover.
We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly and also in compliance with DOT rules. That's why we require ground-only delivery, at our standard shipping rate, for orders that contain DOT-restricted products.
Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.